Text messaging

Text messages come from J&J Refrigeration Inc., 14240 62nd St N, Clearwater, FL 33760 — a Florida licensed contractor (licence #CAC058079). They are sent by our own office about a service call you contacted us about. We do not send text messages on behalf of anyone else, and we do not text people who have not asked to hear from us.

Scheduling, appointment reminders, when a technician is on the way, and follow-up questions about the work. That is the whole list. We do not send marketing, promotions, special offers or newsletters by text, and there is no subscription to join.

When you call us, the assistant that answers, Frosty, asks once — after reading your callback number back to you — whether texting that number is all right. The question is:

“Is it okay if we text you at that number about your service call? Message frequency varies, message and data rates may apply, and you can reply STOP to opt out or HELP for help.”

If you say yes, that is your consent and it is recorded against your request with the date and time of the call. You will then receive one confirmation text. If you say no, we will not text you, and you receive exactly the same service by phone and email. Agreeing to texts is never a condition of getting an estimate or scheduling work.

Every form on this site that asks for a phone number carries a tick box reading “Yes, J&J Refrigeration Inc. can text me about my service request, scheduling and appointment reminders.” It starts empty, it is never ticked for you, and leaving it empty does not stop your request from being sent. Your answer either way is stored with your request.

If you give your mobile number to a technician or to the office and agree that we can text you about the job, that is recorded against the job in the same way. As with every other route, it is optional.

Message frequency varies and depends on your job — typically a handful of messages around scheduling and on the day a technician is due. There is no fixed number and no recurring campaign.

Message and data rates may apply. Those are charged by your mobile carrier under your own plan; J&J Refrigeration Inc. does not charge you for the messages.

Reply STOP to any message from us and the messages stop. You will get one confirmation that you have been unsubscribed, and nothing after that unless you opt back in. You can also call (727) 552-6657 and ask to be taken off, or reply UNSUBSCRIBE, CANCEL, END or QUIT, which work the same way.

Reply HELP to any message and you will get a reply with our name and how to reach a person. You can also call (727) 552-6657 or email service@jjcools.com.

No mobile information will be sold, rented or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The full policy is in our Privacy Policy, and the terms that govern this website are in our Terms of Service.